54bat Privacy Policy

1 Data We Collect

54bat collects personal data from players during registration, account verification, financial transactions, and day-to-day use of the platform. We collect only the information that is necessary to deliver our services safely, securely, and in compliance with responsible gaming obligations. The categories of data we collect are described in detail below.

1.1 Account Registration Data

When you create a 54bat account, we collect the following information:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Email address — used for account notifications, security alerts, and support communications.
• Mobile number — used for two-factor authentication and account recovery.
• Residential address — city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Username and password — your chosen login credentials. Passwords are stored as one-way cryptographic hashes; we never store plaintext passwords.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and prevent fraud, we may collect copies of one or more of the following documents:

• National ID card (NID) — both sides.
• Passport biographical page.
• Birth certificate (where NID or passport is unavailable).
• Proof of address — utility bill or bank statement dated within three months.
• Proof of payment account ownership — screenshot confirming ownership of the bKash, Nagad, Rocket, or Upay number used for deposits.

KYC documents are stored in an encrypted document vault with access restricted to authorised compliance personnel only. They are never used for any purpose beyond identity verification, fraud prevention, and regulatory compliance.

1.3 Financial Transaction Data

When you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, we record the following transaction-level data:

• Transaction reference number provided by the payment gateway.
• Payment method type and masked account identifier (e.g., the last four digits of a mobile wallet number).
• Transaction amount in BDT (Bangladeshi Taka).
• Transaction timestamp in Bangladesh Standard Time (BST, UTC+6).
• Transaction status (pending, completed, declined, reversed).

54bat does not store full mobile wallet PINs, bank account passwords, or complete card numbers. Payment processing is handled via PCI-DSS-compliant payment gateway partners.

1.4 Technical & Usage Data

When you access the 54bat platform, our servers and analytics systems automatically record certain technical information:

Data Type	Examples	Purpose
IP address	IPv4 / IPv6 address at time of login	Fraud detection, geographic access control
Device information	Browser type, OS version, screen resolution	Platform optimisation, bot detection
Session data	Login/logout timestamps, session duration	Responsible gaming monitoring, security
Betting activity	Games played, bet amounts, bet outcomes	Account management, bonus eligibility, AML
Communication logs	Support chat transcripts, email correspondence	Quality assurance, dispute resolution

2 How We Use Your Data

54bat processes your personal data for specific, lawful purposes only. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process personal data are as follows:

2.1 Account Operation & Service Delivery

We use your registration data, login credentials, and session information to create and maintain your player account, authenticate your identity at login, display your balance and transaction history, process your bets and casino game rounds, and communicate with you about your account status. Without this data, we cannot deliver the core 54bat service.

2.2 Payment Processing

Financial transaction data is used exclusively to process your deposits and withdrawals accurately, reconcile your account balance, detect and investigate payment anomalies or suspected fraud, and fulfil our obligations under anti-money laundering (AML) regulations. We share the minimum necessary transaction data with our licensed payment gateway partners (bKash, Nagad, Rocket, Upay, and banking partners) solely to execute the transaction you have requested.

2.3 Identity Verification & Fraud Prevention

KYC documents and account behavioural data are used to verify that you are who you say you are, that you meet the 18+ age requirement, that you are operating a single account in your own name, and that no fraudulent activity is occurring on or through your account. This processing is a legal necessity and a condition of continued access to the platform.

2.4 Responsible Gaming Monitoring

Session data, betting frequency, deposit patterns, and self-exclusion records are used to monitor player behaviour for signs of problem gambling. This allows 54bat to enforce deposit limits, time-out periods, and self-exclusion requests in accordance with our Responsible Gaming Policy. We are committed to protecting vulnerable players and take this obligation seriously. 18+

2.5 Platform Improvement & Analytics

Aggregated, anonymised technical and usage data is used to identify performance bottlenecks, improve the user experience, develop new features, and optimise the platform for players accessing 54bat from locations across Bangladesh including Dhaka, Chittagong, Sylhet, Cox's Bazar, Rajshahi, and Khulna. This analytics processing does not involve any personally identifiable information.

2.6 Promotional Communications

With your consent (given at the point of registration or updated via your account settings), we may use your email address or mobile number to send you information about promotions, bonuses, and seasonal offers relevant to 54bat — including BPL cricket betting promotions, Eid bonus campaigns, Pohela Boishakh special offers, and slot tournament announcements. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support at [email protected].

3 Data Sharing & Third Parties

54bat does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Payment Gateway Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our approved payment partners, which currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the data required to execute the specific transaction (e.g., wallet number, amount, reference ID) and are contractually prohibited from using that data for any other purpose.

3.2 Game Technology Providers

Casino games on the 54bat platform are powered by independent third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a pseudonymous player identifier (not your real name or contact details) to manage game session data, calculate outcomes, and return results to your account. They do not receive your payment details, KYC documents, or contact information.

3.3 Compliance & Legal Disclosures

54bat may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example, in response to a valid court order, subpoena, or anti-money laundering investigation. In such cases, we will disclose only the data that is legally required, and we will notify the affected player where we are legally permitted to do so.

3.4 Service Providers & Infrastructure

We engage a small number of carefully vetted third-party service providers to support the operation of 54bat's technical infrastructure. These include cloud hosting providers, email delivery services, and customer support platform vendors. All such providers operate under strict data processing agreements and are prohibited from accessing or using your personal data for any purpose other than providing the specific service for which they were engaged.

4 Cookies & Tracking Technologies

54bat uses cookies and similar tracking technologies on the platform to ensure core functionality, improve performance, and (with your consent) measure usage patterns. A cookie is a small text file placed on your device by your web browser when you visit a website. Cookies cannot execute code and cannot be used to access data elsewhere on your device.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Essential / Session	Maintains your login session, stores your language preference, and keeps your bet slip active during a session. Without these cookies the platform cannot function.	No — required for core functionality
Security	Stores a CSRF (cross-site request forgery) token to protect your account from session hijacking attacks.	No — required for account security
Analytics (optional)	Collects anonymised data about page views, time on site, and navigation paths to help us improve the platform experience. No personally identifiable information is captured.	Yes — manageable via browser settings
Preference	Remembers display preferences such as odds format, default deposit amount, and notification settings between sessions.	Yes — clearing cookies resets these

4.2 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. The process varies by browser — most modern browsers (Chrome, Firefox, Safari, Edge, and mobile browsers used widely across Dhaka and other Bangladeshi cities) provide a "Privacy" or "Cookies" section in their settings menu where you can view, delete, and block cookies on a per-site basis. Please note that disabling essential or security cookies will prevent you from logging into your 54bat account.

54bat does not use third-party advertising cookies, Facebook Pixel, Google Ads remarketing tags, or any other behavioural advertising trackers. Our analytics implementation, where used, is configured to anonymise IP addresses and to not share data with any advertising network.

5 Data Retention & Storage

54bat retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The specific retention periods we apply to different categories of data are set out below.

5.1 Active Account Data

While your 54bat account is active, we retain all account registration data, KYC documents, transaction records, and betting history associated with your account. This data is necessary to operate your account, process your transactions, and comply with our responsible gaming and AML obligations.

5.2 Post-Closure Retention

Following the closure of your 54bat account — whether voluntary or as a result of a breach — we retain the following categories of data for the periods specified:

• Financial transaction records: Retained for a minimum of five (5) years from the date of the last transaction, in accordance with standard anti-money laundering record-keeping obligations.
• KYC identity documents: Retained for a minimum of five (5) years following account closure.
• Account registration information: Retained for two (2) years following closure for fraud prevention purposes, then permanently deleted.
• Betting and game history: Retained for two (2) years following closure, then permanently deleted or fully anonymised.
• Support communications: Retained for two (2) years following the resolution of the relevant support case, then permanently deleted.

5.3 Data Storage Location

All personal data collected from 54bat players is stored on servers located in jurisdictions with adequate data protection standards. 54bat does not store player data on servers located within Bangladesh. All data in transit between your device and our servers is protected by TLS 1.2 or higher encryption. Data at rest is encrypted using AES-256. Server access is restricted to authorised personnel only, and access logs are maintained and audited regularly.

6 Your Privacy Rights

54bat is committed to respecting and upholding your rights in relation to your personal data. The following rights apply to all registered players. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of all personal data that 54bat holds about you. Upon a verified access request, we will provide a structured summary of your account registration data, KYC status, transaction history, betting history, and communication logs in a readable format, free of charge.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update most account details directly from your account settings panel. For changes to legal name, date of birth, or KYC documents, please contact support and provide updated documentation.

6.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request deletion of your personal data. As noted in Section 5, deletion requests will be actioned within 30 days where legally possible. Data that must be retained for AML or other legal compliance reasons will be isolated and deleted as soon as the retention period expires.

6.4 Right to Restrict Processing

You may request that 54bat restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is being investigated. During a restriction period, we will store your data but will not actively process it beyond what is required by law.

6.5 Right to Data Portability

You have the right to request that we provide your personal data in a commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you wish. Data portability requests are processed within 30 calendar days and delivered securely to your registered email address.

6.6 Right to Withdraw Consent

Where data processing is based on your consent — specifically, optional analytics cookies and marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To opt out of marketing emails or SMS messages, update your notification preferences in your account settings or contact [email protected].

7 Data Security Measures

Protecting your personal data is a top operational priority at 54bat. We maintain a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. Our security framework includes the following controls:

• Transport Layer Security (TLS 1.2+): All data in transit between your device and 54bat's servers is encrypted using TLS 1.2 or higher, with HSTS (HTTP Strict Transport Security) enforced to prevent protocol downgrade attacks.
• AES-256 Encryption at Rest: All sensitive data stored on our servers — including KYC documents, transaction records, and account credentials — is encrypted using AES-256 symmetric encryption.
• Password Hashing: Player passwords are never stored in plaintext. We use bcrypt with an appropriate cost factor to hash passwords before storage, making them computationally infeasible to reverse.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA via their account security settings. 2FA adds an additional layer of protection against unauthorised login attempts.
• Intrusion Detection & DDoS Protection: 54bat's infrastructure is protected by network-level intrusion detection systems and distributed denial-of-service (DDoS) mitigation to ensure platform availability and integrity.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. All internal data access is logged, monitored, and subject to regular audit.
• Vulnerability Management: Our platform undergoes regular security assessments. Critical vulnerabilities are patched within 24 hours of identification.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 54bat will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

8 Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 54bat handles your personal data, please contact our dedicated privacy support team using the details below. We are committed to resolving all privacy-related enquiries promptly and professionally.

8.1 How to Contact Us

You may reach 54bat's privacy support team by emailing [email protected] with the subject line "Privacy Enquiry". Our English-language support team operates 24 hours a day, seven days a week, including Bangladeshi public holidays. We aim to acknowledge all privacy enquiries within 24 hours and to provide a full response within 30 calendar days.

Please note that the email address above is displayed as plain text and is not a clickable link. You should copy the address manually into your email client to send your message.

8.2 Updates to This Privacy Policy

54bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by email (where technically feasible) and will update the "Last updated" date at the top of this page. The most current version of the Privacy Policy is always available at https://54bat.vip/privacy-policy.

Your continued use of the 54bat platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data. If any update materially reduces your privacy rights, we will provide at least 14 days' notice before the change takes effect, giving you the opportunity to close your account if you do not wish to accept the revised terms.